This privacy policy will explain how we use the personal data we collect from you when you use our website.

Contents:

What data do we collect?

We collect anonymous usage data when you visit our website using cookies (see ‘what are cookies’).

We will collect your name and email address if you contact us via our ‘contact us’ form or via email.

How do we collect your data?

You will directly provide us with the data we collect if you choose to use our ‘contact us’ form or email us.

We will collect anonymous usage data via your browser’s cookies (see ‘what are cookies’).

How will we use your data?

We collect your name and email address so that we can reply to any message you send us.

We collect anonymous usage data so that we can analyse our website’s performance.

How do we store your data?

We will securely store your data on our systems. We will keep your submitted data indefinitely.

Marketing

We will never use your data for unsolicited marketing.

We will never sell or share your data with third parties.

What are your data protection rights?

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data that we hold. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to us processing your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by emailing info@thecallaclinic.co.uk.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit www.allaboutcookies.org.

How do we use cookies?

We use cookies to improve your experience on our website and to help us understand how you use our website.

What types of cookies do we use?

We use a mixture of first-party and third-party cookies on our site to record anonymous user data such as the country you are in, what browser you are using and what you view on our website. We will also use cookies to help remember your previously selected preferences.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates to it on this web page.

This privacy policy was last updated on 29th February 2020.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by emailing info@thecallaclinic.co.uk.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, please contact us by emailing info@thecallaclinic.co.uk.